Refund policy
Last updated: October 30, 2026
This store is operated by Casion LLC ("we", "us", "our"). We want you to be happy with your purchase. This Returns and Refund Policy explains how to return an item and get your money back.
60-day money-back guarantee
You can return your item within 60 days of delivery for a full refund of the product price, for any reason. No questions asked.
Return shipping is on us
We cover the return shipping cost. After you contact us, we send you the return address and instructions, and we reimburse or provide the return shipping label.
How to start a return
- Email us at strydeknee@proton.me within 60 days of delivery, with your order number and the email used at checkout.
- We reply within 24 hours on business days with the return instructions. Please do not send items to any address before receiving our instructions, as returns sent without them cannot be identified.
- Pack the item securely and ship it using the instructions provided. Keep your return tracking number.
Refunds
Once your return is received and checked, we notify you by email and issue the refund to your original payment method within 5 business days. Depending on your bank or card issuer, the refund can take an additional 5 to 10 business days to appear on your statement.
Damaged, defective or wrong items
If your item arrived damaged, defective or is not what you ordered, email us at strydeknee@proton.me with your order number and a photo of the item. We will send a replacement or issue a full refund, at your choice, without asking you to return the item.
Exchanges
Our product is one size and adjustable. If you need a different item, contact us and we will help you with a return and a new order.
Cancellations
You can cancel your order free of charge before it is dispatched by emailing strydeknee@proton.me. Once the order has been dispatched, the return process above applies.
Contact
Casion LLC
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060, United States
Email: strydeknee@proton.me
Phone: (929) 833-5442