Shipping policy

Last updated: October 30, 2026

This store is operated by Casion LLC ("we", "us", "our"). This Delivery Policy explains how and when your order is processed and delivered.

Where we ship

We ship to the countries available at checkout, including the United States and the United Kingdom. If your address is outside the regions listed at checkout, we are not able to ship your order.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. If you selected Priority Processing at checkout, your order is moved to the front of the processing queue.

Delivery time

After dispatch, standard delivery usually takes 7 to 15 business days. Your parcel travels with an international carrier and is handed to a local carrier in your country (for example USPS in the United States) for final delivery. Delivery times are estimates provided by the carriers and are not guaranteed; customs checks, weather and carrier volume can occasionally add a few days.

Shipping cost

The shipping cost for your order, if any, is shown at checkout before you pay. No extra delivery fee is charged after the purchase.

Order tracking

When your order is dispatched, we send you an email with your tracking number. You can follow your parcel at any time on our Track My Order page. Please allow up to 2 business days after dispatch for the first tracking update to appear.

Customs, duties and taxes

For orders shipped to the United States, prices shown at checkout include any import costs handled by us. For other countries, local import duties or taxes, if applicable, are the responsibility of the recipient.

Address accuracy

Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible at strydeknee@proton.me. We can update the address only while the order has not been dispatched.

Lost, delayed or damaged parcels

If your tracking has not updated for 10 business days, if your parcel shows as delivered but you did not receive it, or if it arrived damaged, contact us at strydeknee@proton.me with your order number. We will investigate with the carrier and send a replacement or issue a full refund.

Contact

Casion LLC
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060, United States
Email: strydeknee@proton.me
Phone: (929) 833-5442